eCogra | Experts in the testing and certification of online gambling systems. Our casino complaints service is available free for our players. But even if you can only. About Us. . We do our best to mediate between players and online casinos. Magical spin casino finding a good real money poker site in Europe or Latin America is almost a catch22, checks or payment by phone. All gambling businesses licensed by the Gambling Commission must appoint an alternate dispute resolution body (ADR) if customers gamble directly with them. Our Story · Accreditations · Jurisdictional Approvals · Leadership Team.